Tim Hortons - St. Albans

Fresh muffins. Pleasant staff. One critique...update the restroom, please.

My mom has a bagel every morning. Day old bagels are tough. She will no longer give her business to Tim Hortons in St.

I ordered a sausage egg and cheese bagel the two young boys working the drive-thru window. Handed my bagel out the window wrapped in paper no bag no napkin when I pulled over to the curb and unwrap the sandwich it was cold as ice the cheese wasn't even melted. I took the sausage off throwed it out my car window and just ate a $6 bagel the absolute worst breakfast sandwich I have ever received in my entire life. I will not go back considering this was the first time I had ever ate at Tim Hortons.

I bought 2 dozen donuts to take to Church this morning. I was embarrassed to find the donuts to be cold and hard to serve to everyone. Old cold donuts at 9:30am on a Sunday? I doubt I will waste $27 again.

I ordered 6 honey cruller donuts dipped in vanilla. Thats how I said it, dipped in vanilla. When the employee said is that all for you? I repeated myself. I said yes, 6 honey crullers 'dipped in vanilla. ' I know it 's extra and that fine. She said ok so i thought she understood because how could she not. I said it twice, I said I know it costs extra, I said I didn 't care to pay it. Etc. so if she heard any of that, which she had to because she said ok when I told her I know it 's extra, then she would know it 's not just the donut I wanted. I got to the window, paid and received my box of donuts. Well i started driving and for some reason I thought, even though she acted like she understood I had a bad feeling and opened the box. Sure enough. There sat 6 beautiful honey crullers plain. I had to turn around and go back. I got to the window and a boy asked if he could help me. I explained everything in detail and told him exactly what I wanted. I explained it in detail AGAIN. Dipped IN vanilla. He said ok then took the wrong donuts back and walked away from the window. After a minute he was back at the window and handed me a box and apologized. I said thank you and he walked away from the window. All the sudden I thought, wait a minute that was not enough time to dip 6 donuts so I opened the box. Well I have to give him a little credit, atleast they had vanilla on them but this time they were the wrong donuts! Now you have to understand that this was 3 times i had explained what i wanted in detail and they both acted like they understood. I had to tap on the window to get him back and I explained AGAIN (4TH TIME)!! He looked at me and said we don 't do that. I said I had a feeling you were going to say that and yes you do. Ive bought them here many times before,, aithough this may be the last, im now late for work.. At this point I was getting pretty agrivated. Could I speak to the manager please.? And he walked away from the window. I was sitting there waiting for the manager and a man in probably his 40s opened the drive through window and politely handed me a box. He said 'm sorry, next time ask for the cook,, that 's me, and I will get them for you. Him coming to the window told me a couple things. One- he 's the cook, hes in the back so someone had to go ask him because he wouldn 't have heard the conversation. That means the employees really didn 't know that they did that,, that 's lack of training on the managers part. And two- the manager didn 't want to come to the window and had the cook face me. Another very poor example of a manager. I have managed many places,, you NEVER let one of your employees face something like that. You are the manager, you go to the window and apologize and hand them the corrected order your self and try to keep the customer coming back, then after you have done everything you could within reason to make the customer feel better about the situation and they drive off, you let the employees know that they do dip donuts and you apologize to them because them not knowing means you failed them as their manager. Uts not their fault at all. I 've never seen restaurants ran like they are anymore.