Prezzo - St Albans

I went to this restaurant with a few friends over the weekend, and I cannot say enough good things about the service we received. We were seated at a nice table in the front dining area, and our waiter was extremely helpful. He gave us recommendations and took great care of us throughout the meal. The food was freshly prepared and delicious. It was a very enjoyable evening, thank you. I highly recommend this place and we will definitely be returning!

From beginning to end, we were extremely impressed with our experience at this restaurant. Our server, Lauren, was attentive without being intrusive. The food was delicious, and the building itself was stunning, creating a lovely and relaxed atmosphere.

Thankfully Pizza Express was fully booked with kid’s parties. So we crossed over the road and walked into the tranquility of Prezzo and had a lovely family lunch. The Beef Ragu Arancini starter was delicious as was the vegetable and pasta soup. Sometimes the place you intended to go isn’t the right place to go. Prezzo is where you should go.

We booked a table in advance and after being greeted were left waiting in the reception area for five minutes as the table had not been cleaned there was no communication and it was not busy. I was served very warm white wine the glass had come straight from the dishwasher. When I pointed this out the server was rude and surly. and reluctantly supplied another one which was less than the correct measure A party of ten loud, foul mouthed people were then seated near us and ruined our meal out so we left. The server was offended that we did not tip him. I tried to resolve this via a complaints form, completing the survey and telephoning the restaurant. Nobody senior bothered to speak to me and the manager did not return my calls as promised or the HQ respond to the written complaint. There are no active email addresses or telephone numbers for their HQ or CEO.

Went to Prezzo very last minute as two couples. We were due to go elsewhere but due to a kitchen issue we couldn’t get any food so went to Prezzo. The staff were excellent. As it was late they brought a complimentary starter sharing board and couldn’t do enough for us. The food was fabulous. We will definitely be returning. Thank you!