Kfc - Springfield

If I could give this place zero stars, I absolutely would. The staff didn't even know the current price for the $5.00 fill-up, which has now gone up to $7.02 for the worst chicken and biscuit I've ever experienced. The two chicken legs were extremely small and seemed like they had been sitting out for quite some time. When I got home and opened the box, I couldn't believe how unappetizing the chicken looked—it was inedible. The biscuit was undercooked and almost raw. I visited the drive-thru around 5 p.m. and was the only car in line, so there's no excuse for not serving me fresh chicken. The young man at the drive-thru window was unfriendly and appeared to dislike his job. Do yourself a favor and choose another place to eat. I will never return. If you appreciate my reviews, please give them a like so I know whether to keep writing. I am not compensated in any way. Like you, I read reviews to gauge whether a restaurant is worth visiting, and I strive to provide honest feedback—both good and bad—based on my experiences. Thank you.

The drive-thru staff member was unfriendly and appeared annoyed when they forgot the sauce we paid for. They also didn’t provide the additional sauce we requested and didn’t include any utensils. Overall, the service was very disappointing.

The food here is fantastic, and I would give it a 5/5. However, I did have an issue where they occasionally forget to give me my sauce. Overall, I would rate my experience 4 stars.

This place was awful! The food was terrible, and when I asked for hot sauce, they told me, "We can't give you hot sauce." What do they expect me to think?

I wouldn’t recommend this place at all. You can only order at the drive-thru, and you really need to double-check your order and the receipt. It's frustrating! It feels like a trip through the underworld trying to get your food. Every time I end up here, I realize that the gas station offers better food, and at least they know what they’re doing. Forget this place!