Dunkin' - Springfield

Ordered online but they didn?t have the doughnuts that were available on the app. I requested that they just take them off of the order then but they said that they couldn?t and I had to call customer service. I tried calling customer service during normal working hours and it said that they could not accept my call at this time and hung up. At this point they just stole my money essentially.

The food and drinks is always good I always have a issues with there service... I got rang up by Cameron today I order a larger ice coffee with 4 creamer 4 French vanilla swirls 5 liquid sugar I got the swirls and sugar no creamer.... I also got the maple bacon Sw with hashbrowns... got the sandwich no hashbrowns...

I have been going to this Dunkin since they opened, but sadly since the last management left about 2 years ago this place has gone downhill terribly. Constant disappointment, badly made coffee, burnt food. Better place to go would be Roots Coffee or 7brew, don?t waste your time here.

We come to this location daily. We always get really good customer service. Everytime Crystal takes our order through drive thru she knows our order before we finish ordering our first drink! To me that is impressive since they serve 100's of customers and she remembers ours. Great job guys!!!!

I understand it's Christmas day, but I sat in the drive thru line for 35 minutes just to ask me when I go to the window, remember what she ordered? After 35 minutes in the line I left only a small lid of whipped cream for my dog! zero stars given if possible. food: 1/5