Dunkin' - Springfield

When I finally asked who would be making my coffee, a middle-aged woman who appeared to be the manager got upset and told me not to talk to her while she was taking care of the drive-thru customers. Eventually, another employee made my coffee and handed it to me, but the experience left me frustrated. This happened on a Sunday morning, November 6, 2022, around 6:35 AM. Normally, I go to the Dunkin' on Wilbraham Rd. at the corner of Parker St., and I’ve always received great service there. Unfortunately, this visit was quite disappointing!

I waited six minutes to place my order and then drove to the window, where I had to wait an additional three minutes. The service is consistently terrible, and the excuse I always hear is that they are short-staffed. However, they’ve been short-staffed for about eight months now, which is how long the service has been this poor.

Avoid this place at all costs. Just turn around and drive 2 miles east instead. I waited 10 minutes to place my order at the drive-thru, and there were no other cars ahead of me. They managed to mess up every single order, either getting my coffee wrong or not including the correct donuts in the box. It’s not worth your time!

Short staff they were complaining all the time people have to get out of fast lane and go inside . One customer have already paid after 20 minutos waiting he was upset and demanded his order. After that I have to hear an entire conversation aboutworking alone calling the manager blah blah blah before I got my coffee. Management of this fast food restaurants need to teachtheir workers or change all staff lately I have the same issues at other's restaurants on this area.

I stopped by this restaurant with my son, and I was impressed that they made my drink exactly as I ordered. It was absolutely delicious! It's that strawberry two-toned drink—though I can never seem to remember its name.