Chipotle Mexican Grill - Springfield

I ordered a Veggie bowl and received a bowl without any fajita veggies, containing old ingredients, and was charged extra for guacamole (which is supposed to come with the Veggie bowl already).

At 8:30 PM on a Friday evening, the restaurant had run out of rice, chicken, chips, guacamole, and steak. Despite the website stating they were open until 10:30, they were not planning on making any more food.

I have visited Chipotle on S Campbell three times in the past five weeks. Each time, I have encountered disappointed customers and noticeable shortages. This makes me doubt the management's ability to effectively run the restaurant. The place is generally clean, but it is frustrating to see people leave because there is nothing to eat. I am very unsatisfied with my experiences and I do not think I will be returning anytime soon. It does not seem like they care about their customers' concerns.

Chicken was so salty I couldn't eat it. It was horrible!

DO NOT GO HERE!! DRIVE TO THE ONE IN DOWNTOWN SPRINGFIELD OR AVOID THE TRIP ALTOGETHER!!I love Chipotle. I eat here multiple times a week, but I will avoid this location at all costs. The food used to be decent here but in the past few months it has gone downhill. My food will be cold or the chicken will be inedible, but I still gave this place a chance because Chipotle is my favorite. However, yesterday, my boyfriend and I got chicken bowls and when we got home, the sour cream was SOUR. It tasted expired. I called the place today to inform them about it (by the time we got home yesterday they were closed) and the guy on the phone completely ignored my complaints. He insisted the sour cream was fine, however we couldn't even eat the food because we didn't want to get sick from sour cream that had very obviously gone bad. I wish I could warn everyone before they go here so no one else wastes money on food that had gone bad.