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Contribuiți la feedbackI eat lunch here frequently, sometimes twice a week... BUT...I have yet to see anyone wipe off tables.I have even mentioned this to a couple of managers who were sitting down in the dining area during lunch rush (that they failed to notice an ignored dining area for the entire 40 minutes I'd been there, is extremely telling).As this has been status quo here for months..It's clear that they expect their customers, to clean up after the customer before.The only thing thing employees do, is grab the trays wipe them, and put them down by the registers.
Well, they don’t like to respond to customer complaints. Ordered through their app and paid for the medium order of the apple pie rolls, which gives you 4. Once our order was delivered via Door Dash unpacked it, we discovered that there was only ONE roll! I filed a complaint on the PE app, sent screenshots and receipts, still no response or resolution! It’s been almost 3 weeks since I submitted the complaint and even sent it again. The food was subpar and the orange chicken tasted funny to me. I love their Honey Sesame chicken, but this time it wasn’t as good. Since you don’t care to respond to complaints after 2 emails, you don’t care to lose a customer.UPDATE 03/14/24: Finally, over a month later, I got a response to my email about my complaint. The “best” they could do was give me a code for a free a la carte entree! Guess I should be glad I got something, but what a disappointment after waiting, in my opinion, waay too long for a resolution. No more delivery, but will still enjoy their food. Especially if I dine at the West Chester location.
Food was okay not as good as I thought it was going to be. The chicken egg roll kinda tasted like chicken noodle soup in a
Food is always ok to good. Service is always terrible.
Food was delicious and staff were very pleasant. Drive thru seemed to take a bit longer than usual but not a huge