Roots 89 Grill - Spring City

Service: Take out Meal type: Dinner Price per person: $10–20 Food: 4 Service: 3 Atmosphere: 5 Recommended dishes: Burgers

Very expensive for some less than mediocre food. Maybe it was an off day because other reviews seemed to say the food was good. My burger was extremely dry, and very unseasoned. The sauce was only in the very center of the burger, to the point I thought there was no sauce until I got to the center. My friend’s burger was missing half the items that the menu described. The poutine wasn’t really a poutine, and didn’t taste very well either way. The chicken sandwich was dry and tough. Hardly any sauce on that one as well. The location and style of the place is very lovely though. I enjoyed being there even though the food wasn’t great. Will probably try again to see if today just happened to be a bad day, as the place is really adorable.

I recently dined at this restaurant, and it was an absolute delight. From start to finish, the experience was memorable. Let me break down what made it so fantastic: Beverages: The raspberry shake was divine. It was thick, creamy, and bursting with the fresh flavor of raspberries. It's an excellent choice for anyone with a sweet tooth. The root beer float was equally great. The fizzy root beer paired perfectly with the creamy vanilla ice cream. It's a classic treat that never disappoints. Main Course: The hamburgers were a highlight of the meal. They were juicy, flavorful, and cooked to perfection. The ingredients were fresh, and you could tell they put thought into crafting each burger. If you're a fan of cheese curds, you absolutely must try the garlic cheese curds. They're the perfect balance of crispy on the outside and gooey on the inside. The subtle hint of garlic takes them to the next level. Sides: The poutine here is a must-try. The rich, savory gravy over the crispy fries and melty cheese curds is a taste sensation. I wish I could have it every day with how much I enjoyed it. Service and Presentation: The service was quick and efficient. Our drinks and shakes came out first, followed shortly by our food. It was evident that the staff took pride in ensuring we had a seamless dining experience. What truly stood out was the attention to presentation. Each dish was plated beautifully, and you could see the effort put into making the meal not only delicious but visually appealing as well. Ambiance: The restaurant's vintage setting on the main street in an old building with hardwood, squeaky floors adds a unique and nostalgic touch to your dining experience. Staff Friendliness: The staff was not only efficient but also friendly and prompt, making us feel at home. Cleanliness and Hygiene: It felt very clean inside, with tables wiped down meticulously. I didn't notice any spills or crumbs on the tables anywhere. This attention to detail only added to the overall positive impression of the restaurant. The next time we visit, we can't wait to try another shake – their menu has us intrigued – and for sure, we'll be getting another order of the poutine, which was a highlight of our meal. It's a place we'll want to visit again and again. I can't wait to return and explore more of their offerings, enjoying both the food and the lovely ambiance. My visit was a delightful experience, and I look forward to many more in the future.

Update: After speaking with the owner, who was apologetic, we got a very fair deal in their attempts to correct the situation. For that, I have raised the overall review from 2 to 4 stars, and change from 2 to 5 on service. Thank you for the concern you have regarding your customers and their overall experience. The food was less than mediocre, which was also the case on a previous visit. The food was barely warm when it arrived at our table, and cold cheese curds are just plain inedible. It 's tough and extremely dry and rubbery. It was like they made them first, let them sit, and waited until other food was done prior to bringing them out. No amount of dipping sauce can fix it. The burgers looked REALLY good, so it was a big dang disappointment to get the DRIEST buns one ever had. The burger itself was not just welldone but almost burnt. We had no complaints about the fries, although they were also cold. Our food wasn 't delivered at the same time. 3 of the 8 people in our party were finished with what they ate of their meal before the last meal arrived. I don 't like giving poor reviews, especially about our local businesses, but this place has sadly been scratched out of our places to eat list. Maybe if you want ice cream, it 's a fine place to visit. It 's a cute nook and had a fine atmosphere but terrible food and mediocre service...especially for being the second patrons of the day.

Had lunch there today. Our group tried burgers, cheese curds, sweet potato tots, ice cream and shakes. We recommend all of it. Service was excellent. Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sweet Potato Tots, Burgers