Rivas Mexican Grill #13 - Sparks

The Rivas Wet burrito was very dry, tortilla tasted like a grade school lunch, and there was no sour cream or guacamole for their prestigious burrito. taco bell is better

This is the new, worst Mexican place in bullhead. hold the flap.

I ordered from grubhub for delivery. I was missing a item.I contacted the driver to see if it was left in his car and it wasn’t so I called the restaurant to see if they would refund the money or something. A man answered the phone and gave me a hard time found my order then he hung up on me. I called for 15 minutes and they refused to answer the phone or refund me the money. If I could give a rating without a star I would. I will never order from here again. Worst customer service ever!

Can a person write an accurate review after one visit? Possibly. That’s like assuming you know a person after a first date. With that being said, I have made numerous visits here. I have never had a bad experience or meal. My order has always been fresh, hot, and accurate. What I appreciate is the chicken is grilled, not shredded. Also, the chips are made in-house and are always warm with a perfect crunch, which makes the nachos a fantastic choice.The staff is exceptional. On my last visit, a lady came in and was visibly upset because she placed an online order, and it wasn’t ready. After looking at her confirmation email, the employee pointed out that she had placed the order for the Carson City restaurant. The employee then called Carson City, canceled the order, and fulfilled her order there. This lady came in hot and to see how the staff was patient and still helped her, showed how amazing they are. There is a Rivas app available to download and place your order; make sure when you place your order, it is the correct location. Rivas is also available on DoorDash and other delivery services.

I got a vegetarian burrito $7.99 and a side of chips they gave me the $5.99 salsa, cheese and chips when I only wanted a side of chips... the total cost was like $15.99 I was like whatever I’ll pay and never come back.? then I see on my bank statement it was $18.68. Clearly they took it upon themself to charge more. I can’t stand restaurants who do this. Dishonest and stealing when you already up charged me. All this for a burrito and chips... and they couldn’t even put avocado in the vegetarian burrito at that. Mind you this is a drive thru! Never again!