Kneaders Bakery Cafe - Spanish Fork

Service: Dine-in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dish: Bowl of Soup with Bread

Unfortunately, it took 45 minutes to receive my meal, and when it finally arrived, it was cold. I was already disappointed that they had run out of items at 6 PM. Additionally, I was interrupted multiple times while trying to place my order, which made the experience frustrating. When I got home, I discovered that my soup was just broth with nothing else in it—far from what I had wanted. To add to my dissatisfaction, the caramel apple I received was not the one I had ordered. I'm really let down by this experience and won’t be returning. I want to emphasize that I was not rude to the staff; I was just genuinely disappointed. Service: Takeout Meal Type: Dinner Price per person: $10–20 Food: 1 Service: 2 Atmosphere: 2

Service: Dine in Meal type: Other Price per person: $10–20 Food: 3 Service: 2 Atmosphere: 4 Recommended dishes: Cinnamon Roll

The level of incompetence I experienced tonight was astounding. 29 minutes to order and receive two pastries to go. I watched two people fold a box together while one guy walked around like a deer in headlights (the very same who apparently needed help folding the box). I haven’t been to Kneaders in probably a decade and now I remember why. Do better. Service: Take out Meal type: Other

It's quite strange to me that at every Kneaders location in Utah County, their steamer machines always seem to be "broken." I called to check, and several people assured me that it was working. However, when I arrived just two minutes later, they said it was indeed broken. I even called again while in the drive-thru, and they repeated that it was functioning. It's frustrating to feel misled. Food: 1, Service: 1, Atmosphere: 1.