Cold Stone Creamery - Southlake

As we walked in girl with blonde hair didn’t even greet us or even let her other employees know we were there. The guys came out and they were helpful. This place needs more training with their customer service. Ice cream was great though.

Awful. The employees there are not helpful had no information on their product and barely spoke English.

Worst service.The website and the sign on the door both show the store will be opened at 11 am on Sunday. I was at the door right at 11:00am and the the door still lock. The staffs saw me but they completely ignored. They were bantering and had too much fun that they didn't care opening the store untill 11:13. If it was not because of my niece's birthday cake I would had left and never returned to that store.There were 3 staffs in the store, they are all Indian descend.

Do not go here for take out. My wife ordered ice cream. When I arrived exactly the time that they said it would be ready it wasn’t ready. He said I’m working on it. 10 minutes later they are yelling and chasing someone down in the parking lot accusing them of stealing and possibly me. I was on my phone and just had 4 men yelling at me about ice cream. I felt like it was maybe everyone’s first day working ever. They accused me of stealing then they found out after 20 minutes that they just didn’t make my order. A hour later from ordering still no ice cream. I left and sent my wife back. Before I left I told you I was never coming here again and going to give you one star. Guess what I lied I gave you 2 stars.

Very friendly. Nice customer service. Fresh ice cream daily