Cold Stone Creamery - Southborough

I will recommend this place I love this place much better then Friendly’s In every way like thank u guys

This place is amazing they have many flavors and the service is great I recommend going here I will come again!!!

I am a former worker at the southborough location. The owner(sonal badiani khakhar) is very careless and unprofessional. She is aware there are cockroaches, but does nothing to prevent them. As well as she still serves all the food cockroaches have most likely contaminated, to costumers. There are constant cockroaches everywhere including the ice creams, mix-ins, brownies, etc that people order on a daily basis. She also owns another food business called Aahanas. Therefore i do not recommend you come to this location to get ice cream nor support her other business.

I had a truly unpleasant experience at Coldstone. While ordering my ice cream, I couldn't help but notice a number of nasty cockroaches scurrying around the floor and even on the counters. It completely ruined my appetite and left me with serious concerns about the cleanliness of the establishment. I strongly advise against dining here until they address this hygiene issue.

Another former employee who finds this place ridiculous. the way it’s managed is absolutely horrible. roaches everywhere, which seems to be an issue that gets dismissed even by corporate considering one of my co-workers had a call with one of them about it and although they seemed mad about it, they are still there and the owner doesn’t seem to care much, instead another former co worker and I got fired for speaking on how we felt. the workload you have as teenagers when you get there to do in a span of 2-3 hours is also absurd and makes you wonder what she does for the 3-4 hours she’s there because once we got there in the afternoons she’d leave. the amount of issues I had here in a span of 3 months of working there is ridiculous and am not the only one who feels this way considering she likes to fire people with no reason to be given. such a disgusting place.