Mcdonald's - Southampton

Came here for a double cheeseburger and a coffee, ordered fine, but then wait half an hour? thought they caught a animal back there. no good administration, they feel bad for the teenagers working here. when I complained about cold. food and ruth were fast to say they will call the police if I don't get away.

Here wait a work colleague over 15 minutes after the order packed with men waiting for deliveries ie supply cold latte and the new Xmas drink no chips about 10 people work and no person on the floor I don't want to be back here.

Absolutely the worst service I have ever experienced. no management of the running gear through and server rude as a hell with zero customer service skills. will not be back.

Using the drive thru on 16.6.21. No one else using the terminals. No queues. Mostly empty car park (mid afternoon on a very hot day). Hand printed signs stuck all over the ordering terminal, saying they had run out of various products. Waited a while and nobody...spoke through the speaker, so I drove to the payment window to place my order that way. Young women asked me why I hadn’t used the ordering terminal to place order, so I explained, to which she replied; ‘well you should have waited. I’ll do it this time’. I further explained my reasoning, in that I wasn’t even sure the outlet was open, to which she replied, ‘you were only there for 30 seconds’. Customer service is her line of work yet she thinks it’s ok to openly criticise customers to their face whilst at work. I was dumbfounded, and immediately left without placing an order because they didn’t deserve the custom. Rude staff. Poor service. McDonald’s needs to work on their training.

We went in for a quick convenient dinner for our little one, before food shopping. Waiting half hour for our food. After 25 mins my husband chased it up and was told they would get it done now. The food was cold unsurprisingly and they...had forgotten the food bag we ordered, straws and napkins, we didn't bother wasting even more time requesting these, as the queue was already huge. This coupled with the groups of intimidating teenagers and loud homeless people using the ports to charge things, made for a poor experience. It is abundantly clear that the drive through, walk in and online orders are simply too much for this branch to manage. Will think twice before visiting again.