Bennys BurgerTown - Southampton

I received a Benny's menu in the mail last month and decided to give them a try. Since then, my family and I have ordered from them three times.

Ordered from Uber eats, paid £30 for two of us. Tuna salad did not arrive. Chicken burger was over cooked and bun was stale. Specifically asked for a veggie patty in the other and was sent beef. Chips undercooked. All of the food was cold and the overall presentation was disgusting. Advertised as a ‘gourmet burger’ place, but the result was awful. Took an hour to be delivered. I phoned the restaurant to ask for a refund they said they would come collect the food and that we should contact Uber for a refund. Have been waiting for an hour and still nobody has come to collect. Left very hungry and unhappy.

The food is actually really good but I've only ever ordered for collection. They have unique chips and cute takeaway boxes. Hot dogs are like no other in town.

Have had a few times on deliveroo and despite only really ordering the burgers (of course) the food for me was very tasty. I do actually enjoy the more hearty style of burger and you can tell it's been prepared with only fresh and tasty ingredients. Love the sweet potato chips and infinitely less expensive than somewhere comparable to me like GBK

Burger was great as always, fries were good, chicken tenders were a little dry and the milkshake was awesome but wish it had less berry seeds in it. It was all great regardless.