Akash - South Somerset

We had to wait over 2hr 30 minutes before our food arrived. When we called the restaurant after an hour, we got told that they are very busy but the food will be with us in 5-10min. For the next hour and a half, we rang them several times and still kept telling us that it will be with us in 10min. They didn’t even ask for our order details so we knew this wasn’t true. We contacted deliveroo agents to cancel/refund, but they couldn’t do anything as the restaurant kept telling them that the food will be with us in 10min and refused to refund us. If you know you don’t have the capacity to deliver the food, maybe don’t be open on the app? Please avoid if you don’t want to wait over 2 hours for delivery.Very disappointing.

Awful!!!!!! 2hrs later and takeaway still not delivered!! Wouldn’t want it now after kicking around that long in a delivery van! Rang severs times to be told on its way. Terrible service and we are now waiting to see if our refund which we have now requested is honoured!!! Blamed “traffic” on a Sunday evening! And a driver that didn’t show up don’t take the orders and money if can’t fulfill them?!

Had delivered a mixed starter ok ish no sauces , main indeble, asked for usual extra garlic naans just fresh raw garlic?

I ordered a lamb biriyani as well as a chicken dansak, both portions were completely not edible, I couldn’t chew the lamb and as for the chicken dansak it was clearly just chucked through the microwave, the chicken was so though chewy and dry I couldn’t even swallow the meat. I chucked the lot in the bin, even the garlic Nan was revolting.

We ordered a delivered take away 2 hours ago and are still waiting. 1 hour 45 minutes ago we were told it would be with us shortly. Rang the restaurant and got told it was on it's way without them even asking who we were. Appalling service. Expecting cold food, if it ever arrives!