Cafe Giardino Lakeside - South Ockendon

Good food and coffee but awful customer service from a lady manager staff who was very rude by questioning me and trying to intimidate me when I rightly and justly asked for a refund for being charged for drinks that should have come with the kids meal. Her colleagues agreed I was correct but she would not listen to them. She was extremely unfriendly, all over refund request, which was as agreed by another colleague who gave me £3 refund and said he will bring me the remaining £2. When I hadn’t received it, I asked for my receipt and the £2 promised a gentleman staff politely said yea of course as agreed earlier but this lady interrupted and spoke to me in a condescending tone and very unfriendly facial expression. What should have been a nice experience for my me and my sons ended in a horrible and uncomfortable feeling. I wouldn’t go back again that’s not what anyone should experience when spending their money. All over £5 refund request -my recipient is evidence

It's my first time here, I ordered food here, the service is great, thank you very much

Very ordinary and average food at premium price , Rude staff , Well over priced and Plz check you Bill. I have been charged for items which I didn't even ordered . Menu shows items as meal but charged saperately. Better walk away.

Its a Cafe, but has more food options than you would expect. If you go in expecting a cafe then its great and 5*. Everything you need, and food is good quality. Plenty seating, and great place to take a break if you have a long day at Lakeside.

Two words, food contamination. Tuna jacket that had a piece of apparently “chicken” and “something woolly green” that we were told was spinach that had fallen in from a tray of pre prepared food. Member of staff didn’t see the issue with “chicken and spinach” being in a tuna jacket for a veggie.