Blooms Of Bressingham Garden Centre

I drove 25 minutes to pick up a carvery bag from the restaurant, only to be told upon arrival by several workers that they were not serving carvery that day. I was ignored by the staff as I stood there waiting for guidance, and overheard one of them tell the manager or chef to cancel the orders. After a nearly 10-minute wait, the manager/chef finally appeared and informed me that the bags had been canceled due to a mistake. There was no apology given, and no alternative solution offered despite my long drive. This disrespectful treatment of customers was not just limited to me, and I will not be returning to this establishment.

We have been to this restaurant several times, and decided to have lunch a few days before Christmas. When we arrived, we were surprised to find that the restaurant was only 20% full. We ordered 2 hot meals and 2 hot drinks, which were served promptly. However, after waiting for 35 minutes for our meals, I asked a staff member how much longer it would be. I was told that the kitchen had overlooked our order and it would take an additional 20 minutes to prepare. We decided not to wait and left. They did apologize and refunded us for the meals, but still charged us for the drinks. This poor level of service seems to be a recurring issue based on previous reviews. I will not be returning to this restaurant and cannot recommend it until improvements are made.

The worst meal I have ever experienced. Food terrible. Tables not cleaned or cleared. Tatty and dirty cutlery. Wasps everywhere. Time to take action!!

Very slow moving queue. Gave table number and was given another random number. Staff came with order, confused that our table number did not correspond to our seats. Became a little distressed with us. No sugars offered. None on table. Had to go and find these ourselves. Not clear where these were. Our full English breakfast was very tasty and well cooked. Fully recommend. I had a cheese scone however, which was not particularly cheesy. Overall a good experience. I would visit again. The numbering and ordering system needs some attention.

This place just never seems to learn ! Re-visit from time to time in the hope there at some point will be some improvement. Service is generally slow. The person taking the orders at the counter (Well when I visited anyway) did not seem particularly friendly or welcoming. Each time someone placed an order, they turned away , walked away with their back to waiting customers to go and spend several minutes between taking each order to then organise the order they have just taken. Several minitues between serving each customer. I mean, come on, what an outdated, antiquated system, lord knows what they do when it gets busy!! The person taking orders also appeared to have no idea how the loyalty stamp card system works. In addition to which I stood there with my British Garden Centre membership points card clearly in my hand, as my order was taken I held my loyalty card out to be scanned , only to have my head literally 'bitten off ' and barked at that I 'd missed my chance as the card should be presented before placing any order. I did point out I had been standing there clearly holding in my hand to be seen . Whilst the garden center itself is quite a nice place to visit, of the 3-4 local garden centres we regularly visit, the restraunt at Bressingham really is a poor relation to the restraunts we use at most other garden centres. Come on Bressingham ...... Time for a shake up ! Pull your socks up !!