Mcdonald's - South Lanarkshire

This McDonald's is the smallest one I have ever visited. I went with my granddaughter during the October week, and we will not be returning. We arrived at the McDonald's around 1:00 and couldn't find a table. After waiting for about 45 minutes, we came back and waited another 5-10 minutes for a table. Once we were seated, I placed our order on the screen. We ordered a McChicken sandwich and a Happy Meal. After waiting for about 20 minutes, our order still hadn't arrived. I went to speak to the lady at the counter, and she informed me that our order never went through, so I had to order again. I had also requested a salad instead of chips, but our order came with a salad that I didn't ask for. My granddaughter got a milkshake, and I ordered an orange juice, but the cups contained a milkshake and coffee with cream and caramel instead. I had to go back to the counter to get the correct drink. When my granddaughter wanted an ice cream, we waited for 10 minutes before I went to ask why it was taking so long. The man told me he hadn't even started making it yet. The milkshake also had its lid on incorrectly. The chaos in the kitchen was evident, as two employees were discussing it openly. The lack of visible toilets led my granddaughter to think the kitchen was the restroom. I will not be returning to this McDonald's.

Don't order via app from this place!!! I ordered a mcdonalds from their app and the delivery didn't turn up!!! Ordered it at 330pm on Monday, set address to my works address as previously done before from kfc and 0 hassle! Order was accepted etc said had been delivered! Checked 4x with guy on reception and each time said no nothing from mcdonalds at all!! Contacted ubereats and awaiting on refund however will take 15 days!!! Other colleagues have reported that their food hadn't been delivered either from this mcdonalds but have used justeat and got there's from next town over which has been delivered!

By far the worst McDonald’s there is. Every time I’ve been here including last night it’s taken over 30 minutes to receive my food and I also received a females strand of hair to go with my chips last night.

Still a wait at drive-thru. Your given your coffee, ice cream and once again the usual is stated by server, "Take A Wee Parking Place And We 'll bring your meal out. Result. Cold Coffee, Runny drinkable Ice cream. This place is needing a total shake up.

Just visited this place Slow service at drive through Charged for a bag with out asking Had to park up and wait for food again Got food it was cold boththe burgers and fries No salt on fries and stone cold Burgers as dry looked like it was flung together But then again this is now becoming the norm at these so called restaurants Total waste of £18 You live and learn