Swig - South Jordan

Terrible customer service. I went in to grab a drink and was directed to the drive-thru or the app. Since I didn’t have a car, I tried to use the drive-thru but was turned away by an employee who was taking orders on her iPad. I didn't want to download an app just for a one-time quick purchase. I really don't understand why it's so difficult to complete a walk-in transaction—what's the point of having a lobby if you can't use it?

The drinks are fantastic! Occasionally, one flavor can overshadow the others, but that's not a big deal. The lines can be lengthy at times, but they usually move quickly.

During my recent trip to Salt Lake City, I decided to check out Swig after hearing all the buzz about soda spots in Utah. I ordered the riptide, paired with some mini chocolate chip cookies. Together, they made for a delightful afternoon treat. However, the customer service was a bit confusing and not very impressive.

Okay, you have the best group of teenagers. They are so polite and friendly compared to other locations. My only complaint that I've had this since the encoding that you were cheating on your cups and lids. Every time I drink or a child, use the terrible inverted lids that spill over my car if either I'm my child trying to put a straw in it. Either invest in better lids or do not fill these cups as full. Also the new styrofoam you use for the larger cups are so flimsy and thin they break easily. I've had too many shakings in my car since you've changed. I understand supply chain problems, but your competitors twisted sugar securely gets it with quality cups.

I have loved Swig and I have been a reoccurring customer, but lately they keep forgetting our strawberry pearls we ask for and pay for and they do nothing to refund us our money or to make it right. I have sent requests via their app, and nothing is done about those either. Sadly, we have decided to take a Swig back for a while since we can not seem to our order prepared correctly.