El Cafetal Bakery - South Floral Park

My sister supports this businesses daily and yesterday she stopped by and grabbed me a bread (pan de bono). The bread was so extremely hard and old, I asked my sister to please go back and change it. The owners refused to change the bread, stating that once the bread leaves the premises, it can no longer be changed. I walked in, upset, and asked why can’t we be offered another bread? Especially since they receive business from my sister DAILY. The point of this review is that the business failed to accommodate a loyal customer and instead said “those breads are usually hard”. No, they’re hard when they are old and have been sitting most of the day. I wouldn’t support this business again even if it was the last business open in the area. If you want rocks for bread, this is your place!

Blond lady always have the nasties attitude it no matter what time you arrive she’s not going to welcome you!

Flauta was stale. No AC. Service is excellent. Safe place for women. Empanadas were excellent as well as top tier coffee.

The food is delicious. it's a guilty pleasure spot. If I went there all the time I'd have to visit the doctor more often lol. The reason it's not 5 stars is because last time I went I brought a friend and was let down. I had to repeatedly ask for my items to be warmed up. It didn't seem like the lady wanted to do it and then she charged me for each baked good be warned up as if there was a separate oven for each. 5 pan de Bono, 25¢ cents each came out to an extra $1.25. My buddy and I got into our own cars and went on our way. When I got to the first red light I reached for a bread and it was not warm at all. I take pride in places that I recommend, if only the worker took as much pride in her service.

My husband and I love the pan queso. Always fresh and delicious. The customer service is always excellent too. So we decided to order our daughter’s tres leche birthday cake from this bakery. It was delicious and everyone at the party loved the cake. The baker was very communicative and decorated the cake just how we wanted it.