Papa Johns Pizza - Solomons

Clean and Tasteful: the food is good as always with Papa John’s but this location has good quality people in company.

Of the last half dozen times I've gone, the order is wrong 50% of the time and the remakes are less than desirable. Shown in photo is the latest attempted remake after putting cheese on the first one accidentally this second one has no sauce and the wrong toppings.. Not worth the headache, time, or money. The staff need better training and management, and we certainly won't be going back. But hey, we have MOD, Domino's, and Cryptic Pizza in the area! ?

I had a issue with my carryout order when I came to pick it up. My order wasn’t there. I showed the girl on my app that it was placed at this location and it said it was ready. We came to realize that the delivery driver who was working accidentally took my carryout order instead of their delivery so my order wasn’t at the store. I asked to speak to the manager and the young lady said she was the manager and she was so polite even though I expressed my frustration onto her I felt bad for taking it out on her as I saw she was by herself and busy. I can’t remember her name but it was during the afternoon on 11/1 and she had red hair. She went out of her Way to make sure my order would be made again correctly, she apologized more times I can remember and after seeing that she actually cared about my issue and didn’t give an attitude like other fast food places do she calmed me down and i was extremely happy with the outcome at the end. Very good service from her. I went back a couple hours later to apologize and she smiled and said it was her mistake and she understood why I was upset. I tried to give her a $20 tip but she denied and said she couldn’t accept my tip due to the issue being her fault and didn’t want to take it but i insisted and left it on the counter. after all I was the one who gave her a hard time over a minor mistake. mistakes happen especially in food service and I’m very sorry again to the young lady that was there. I’m hoping she will see this. Thank you!

I love this pj's i would totally go again courtney waa superhelpful.

2 out of the 3 pizzas were ok however 1 of the pizzas was not cooked all the way and it was so cheesy it was not even enjoyable to eat. Call was made to advise and the manager never once apologized for the inconvenience also went on to say they are not able to change the temperature of the oven and advised he could cook it well done. Wait what!!! Well done??? Just cook it normal not that difficult. I’ll take by business elsewhere thank you but no thank you! Darn wish I would have taken a picture of how disgusting it looked. Papa Johns used to be one of my favorites it’s a thumbs down for me at the Solomon’s Maryland location????