Moe's Southwest Grill - Snellville

This restaurant is very clean. An employee was busy sweeping and restocking items.

I hope this message finds you well. I wanted to share my recent experience at your establishment. A younger African American man provided excellent assistance, explaining the birthday burrito policy when I signed up a few days before my birthday causing me to not be able to receive my free burrito. However, I encountered a less pleasant interaction with an older staff member who seemed to be of oriental descent. Unfortunately, he was rude when I tried to redeem my free queso, instructing me not to grab the chips and queso. Even if my free queso didn't work, I was willing to purchase the $5 queso, but his reaction left me feeling unwelcome. I value your food and service, but this incident deeply upset me. I hope you can address this matter for the betterment of your customer experience.

Food was good but the customer service stink please check your people !

Been coming here for months, and know the owner. Tried to scan my app here and for some odd reason it doesn’t show the moe Monday discount in their system however in the app it clearly shows it’s claimable. The manager at the time, Latina girl rudely says she cannot override the price for me when clearly the special is a nationwide known promotion on Monday. It’s 10:43 at the time of the review. According to her, if it’s not there I used it for the day… I told it her it would be impossible for me to go to another Moe’s eat a full meal and then drive across town to another Moe’s in the full 13 minutes they were open for…! Terrible service. Over the principal I walked out, no wonder this Moe’s is never busy, parking spots open 24/7 that’s one thing you don’t ever have to worry about!

Will never go here again because of silly parking lot wars. Not good neighbors.