O'charley's Restaurant Bar

Good food,, but very Poor service! When we arrived around one o'clock we were seated quickly,, but it took several minutes for our server to arrive.. he had many tables,, so at that time I felt he deserved a little patience. When he arrived we ordered drinks and our food. Waited for 15 min. When he brought the food he explained my salad had to be remade because I had asked for less toppings and it was prepared incorrectly. When we finished our food and was ready to leave there was not a single server or hostess out on the floor! After a few minutes I went to the kitchen door to find someone who could find our server.

Been here dozens of times: never posted anything negative. I don’t expect a 5-star experience just a decent meal with decent service for a reasonable price.This location has been going downhill but I thought we’d give it a chance: BIG mistake.I promise, I will never return to O’Charley’s.Their prices have really gone up and I’m not going to spend my hard-earned money on poorly prepared food, shoddy and unprofessional service in an atmosphere that’s frankly a downer, yeah, as in depressing. Don’t go here to celebrate a birthday.I’m pretty sure the wait staff have never been trained. We weren’t made to feel welcome, I’ll say that. We had to ask for rolls. They were barely cooked. We had to wave down the server for refills. No smile. I didn’t see anyone smile. I hate to come down on the servers but management here clearly hasn’t got a grip on how customers are being treated.And don’t know what going on in the kitchen. At our table of six, one person ordered a fillet and it was not prepared correctly so it was returned to the kitchen. A solid 20 minutes later the manager showed up with the cooked meat on a bread plate and a cup of butter in a plastic togo container, turned over on the top of it like some bizarre garnish and said that we could have the steak for free. Oh gee thanks!This place is terrible and they don’t know how to run a restaurant. I’m so tired of hearing that something can’t be done because of “staff shortages.” I hope they go out of business so maybe a real restaurant will open here.

I went during an off time to see if the food was better this time and they have a new menu. Food was great. Service did not mess up our meal. Great overall. Will return sooner this time.

I was skeptical about visiting this location due to some of the previous reviews, but I went ahead and tried it out after my son's swim practice. I was pleased with my waitress (Katie E), she bro out fresh, hot rolls right away. She was managing multiple tables, but seemed to have everything under control she was attentive and got our order correct (I added on a to go) I even gave her a 30% tip! The gave 4 stars because the place does need some upgrades. Will definitely return.

We have to drive a ways to get here, it used to be a treat. The last few times I've been here, it always smells like dirty mop water is the best way I can describe it. The food quality has gone way down hill, including the rolls. I understand the worker shortages due to pay so in light of that, the service was the best part of my last experience. We don't want to give up on it, but I'm not sure when I'll be back.