Auntie Anne's - Simpsonville

If I could give 0 star.. so my husband order 2 pretzels they said 15 min wait we waited and they gave us over cooked dark brown close to burnt. We took it came out of the store but my husband decided to get a dip/sauce. We were standing right out side the door and What I saw while my husband was going in, baking lady had raw dough rope around the neck of other co-worker and playing and having fun. There was no customs except my husband re-entering.. they saw us watching them and she removed the dough from his neck. This scene was so gross we wouldn’t go there again. Not to mention the store was not clean. Not sure why they have a “A” rating from health department.

Waited 30 minutes for pretzel nuggets. They only put them in the large cups, and will not make a small even though it's literally just in a smaller cup. Everyone in my group got stomachaches immediately after eating. Pretzels were greasy (even by Auntie Ann's standards! and stale. Worker had a runny nose and kept sneezing on the pretzels. Really should've walked out. I'm never coming back.

Waited in line for 24 minutes wanted a small pretzel nugget. Was told “sorry we only have the bigger sizes made up.” So had to pay more when I didn’t want to. To top it all off they were all burnt which was fun trying to get a toddler to eat.

Due to “running out of dough” they could only offer half of what’s on the menu. All they can offer is what was pre-cooked, and been sitting in the warmer for a really long time. The only reason I gave them two stars is the gentleman who told me was nice. I assume they don’t want to fix anything An hour before closing.

Overall, the staff here are friendly and engaging. They offer a wide variety of sauces and flavors to enhance your dining experience, including some sweet options. It's on par with other restaurants, neither better nor worse.