Jimmy John's - Silverdale

I got a mobile order from this Jimmy John's and they forgot my drink, when I called they were very polite and offered to go out of their way bring it to me. When it came, they snuck two cookies in the bag with my drink! I am so appreciative! I have never had an issue with this Jimmy John's (this was the first time they have made a mistake for me , and I really appreciate their kindness and their willingness to complete my order! Will order again :

I love that they have a drive-thru and are open @10am for early lunchers. It’s also great that they a little bit cheaper than Seattle area franchises. I don’t know why ppl complain about customer service, it’s not like you’re at a sit down fancy restaurant, this is fast food. Most ppl expect to be in and out in under 60sec and r here just for the sandwich, not the service.

Little gruff but I like how they made the food, It is very east coast in character.

They make you sign your credit card receipt in the drive-thru so that they can ask for tips.

Ordered a tuna unwich and a pickle.Lettuce on sandwich was completely brown. Tomatoeswere so slimy and old. Giant pickle was the size of my pinky $3). Manager named Tommy just said okay and he would look into it. Did not offer a refund. Told him I was never coming back and he said Okay. Back where I am from, I never had a complaint. But the lack of care and concern about my order at this location has made my decision. Also, why is there a tip line for a fast food drive in? I was a server and bartender for 18 years and I take offense to this. Full service deserves tips. I made $2.13/hour. These employees make $15-$20/hour. And I am supposed to tip on that? It creates an expectation from the employees and when you don 't tip this optional tip), you receive poor service it seems. I tip very well when I am at a restaurant. 25-30%. Tipping at a drive in window is ridiculous.