Flower's Bakery Cafe - Silver Spring

I have been coming for years and I have spent a lot of money without asking for discounts. Recently, I asked for a discount just to see some customer appreciation but after trying to reach the owner with no avail I decided to cancel. They refused to return my deposit which was not pleasant as I had already found another bakery that would do the same cake for cheaper. Customer service is irrelevant to this bakery and as a small business I think customers should be appreciated.

The best cakes, not too sweet.