Don Pollo Of Briggs Chaney

Good food for a reasonable price. Loved the ceviche bestFood: 4/5

I was very hungry today so decided to try a different dish coz I always order the grilled chicken, so I ordered the Chaufa De mariscos and yuca as an extra side dish! Only to get home and taste the food which was stale I paid more than $20 just to throw away, I only ate the yuca. Am so disappointed

Dark chicken had a deal maybe that should have warned me it was dry and under cooked, my green sauces were sour tasting, I offered to pay for three more he had an attitude , fries were soggy, this will be my last time coming here they must have new management because lately the green sauces have been sour tastingFood: 1/5

In this post I describe an incident that never should have taken place, along with Don Pollo's eventual response to make things right. What happened at the Don Pollo Briggs Chaney location was simply outrageous. We placed an order and paid for it through the Don Pollo website. When we went to pick up the order we were told it had already been picked up. We were dumbfounded and asked to speak to the manager. We explained that it must have been given to the wrong person by mistake. But rather than express any regret for the mistake and assure us that our order would be ready soon, the manager lied and said that the person who picked up the order had a receipt that proved that the order was his! SHE LIED!! It is not possible that someone else had a copy of our receipt, which was only on my phone. So I showed her our receipt on my phone but she was obstinate. She flatly refused to admit that the mistake was theirs and refused to give us the meal that we had paid for, and refused to refund our money. I can forgive almost anything, but not lying. She must have known that there was no possible way that anyone else could have shown our receipt, but for some reason that I will never understand she chose to ignore the facts and let us leave without the food we had paid for. How easy would it have been for this person to just apologize and make us a new order?Anyway, I complained about it on the Don Pollo website, and less than 24 hours later I was contacted by Don Pollo's Daniel Godoy, who not only refunded our money and apologized profusely for what happened, but also offered us a free meal at any of the local outlets. He also assured me that being treated the way we were is definitely NOT the policy of Don Pollo. I am happy with this outcome. I am not going to take them up on their free food offer. All I wanted was an apology and a refund. And I will order food from them again, although probably not from the Briggs Chaney outlet.As for the outrageous actions of the manager that night, I can only hope that Don Pollo, Inc has instructed her not to treat customers that way in the future.

Good food but bad service. Workers like to get off earlier than they are supposed to. Take long to answer calls and when it goes past 5 minutes they hang up.