Mcdonald's - Sierra Vista

Last year, the customer service of this location is gone. they often do not take any drive-thru customers in the order of arrival, the employees do not speak clear (the intercom works well, they do not repeat their order back nor tap it so that it appears on the screen. the cashier does not check their order and is often terse and out of intervention, even if I try to ask a question. I didn't get my whole order, or they tried to give me someone else. I'm just going here because it's on the way to school and work.

My takeout dinner was prepared and packed into a to-go container. The restaurant was busy, but that's no excuse. When my order number was called, the male employee wearing a blue shirt and tie, who seemed well-groomed, was rude. He didn't ask if I needed anything else or if I had any special requests (which I did). If he is the manager, I will make sure to note his name and speak to him next time I visit. All customers should be treated equally. The food quality only deserves one star. Can't say the same for the rest of the staff.

The service at this particular McDonald's can be quite slow at times. However, I am happy to report that on my most recent visit, I was served in just 12 minutes, which was the fastest I have experienced at this location. My food was also served hot.

I avoid this location usually but it was close. The place was a mess, customer service lacking. The food however came out quickly and was correct, which it's never been correct any time I've gone to this one. I wish I could say it was the while covid thing and how difficult it is to find employees, but it's been terrible there since they opened.

Breakfast is the only meal I'll eat at a McDonald's. Usual is a sausage McMuffin with egg, hash brown, and coffee. Ordered the usual morning of 29 Nov and was asked to wait on the hold area for the hash brown 10 minutes! The hash brown, after all that, was barely even warm! Really?! If you're having to wait for something to be cooked, wouldn't it be piping hot? Not a clue as to what was going on there at the time but it wasn't cooking hash browns that was the problem.