El Pollo Rico - Shirlington

I honestly hate giving this bad review but today was a horrible service. I placed a to go order inside the store. I ordered in spanish because they talked to me in spanish. I clearly said dark meat, they gave me 3 breast and 1/4 dark meat and a thigh. If they needed me to wait for the dark meat they should of just told me. I called the restaurant and I spoke with a manager/shiftleader today so that he can send me a whole chicken of dark meat but he said unfortunately our delivery diver is out and you would need to come back to the store .I always go there and I think the food is great but today the service was horrible. Hopefully the owner sees this post and fixes this issue.

The attention was not good. Everyone is in a hurry, they don't have time to ask anything about the menu, since it was the first time we saw the place. The portions of rice and salad were very small. The chicken was dry. It is constructive criticism to improve

Chicken was tender and falling off the bone, perfectly cooked. Yuca and plantains were equally as amazing.

I have been patronizing this restaurant for more then 20yrs the service is fast and consistent every time.The chicken ? and fries ? are always hot and fresh. I purchased a whole and fries for $23.00. They have other sides, drinks and dessert.

It was missing Creole ambience music or something like that