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Contribuiți la feedbackI love this Starbucks but lately the drive thru takes at least 20 min in line. In the past it was 5-10 min. Employees are cool
I have been to this Starbucks several times around 5:45 am and the employees are there but ignore me at the drive up speaker and window. Nothing said just ignored. The sign and website say that they open at 05:30. At least have the courtesy to say they aren't open yet, for whatever reason that might be. Poor customer service.
This review is to express how often Starbucks makes my drink wrong. I go there expecting to have them remake it as that is how frequent the order is incorrect. I love Starbucks Iced venti nonfat 3 pump mocha with an extra shot. No whip. That's my go to drink every day. It's disappointing, with the cost of a coffee these days, how protocols aren't in place to ensure the drink you order is the drink you are going to receive.
Ordered an iced coffee with heavy cream. $4.55? Tasted extremely old. I mean like old day old coffee. Took it back and ordered a Venti Iced Americano with heavy cream. $3.55. It cost a buck more to have old coffee than fresh brewed espresso. They replaced it with a Grande Americano. Politely told them that I paid 4.55 for the iced coffee and it's getting replaced with a much cheaper americano. They said they would fix it again but now I'm left with three drinks and they wouldn't take them back. The resolution was to give be a drink carrier. Now we have four drinks that I have to figure out what to do with instead of two. The manager voluntarily came over and started to chat it up. I asked how old the iced coffee was and she said it was made fresh at 4am. It's now 9:30. She said that it's good for 12 hours. Gross. $4.55 for old coffee. Next time, stick to the fresher and cheaper americano.
The service and people are fine, like any other Starbucks, but they need to check the heaters on their coffee urns, I almost always end up with a cold cup of coffee and have to return it.
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