Gyukaku Sherman Oaks Ca

Excellent food, one of the better visits we’ve had there. Food was fresh and the service was excellent. Our server Alonso was wonderful and timely. Thank you.

I love this place out of all the nearby restaurants. It's consistently good.

Honestly, I've been coming to this place for over 15 years, and it's always such a mood for me that I didn't even want to go to another place except yesterday! Our service was 0 stars. All I ordered, I had to remember our server because it clearly forgot. I asked for for forks and wet napkins that she never brought so I could get up and grab it myself. The grill was left for 20 minutes, not a single person approached to turn it off after we told them we were finished with the order. The food quality was as good as ever, but if you order wrong soup and they don't bring it until you go because they forget, explains a lot about the service.

I was much too gyu, but this time caused me to go, it was so sad and regrettable. I was just for the vday and it was great and remembered why I went so often to gyu. But this last time was the worst. Our waiter was not to find a place for 20mins and then finally came over “Alex” and did not even get our order right. We have dirty sauce dishes. I got up from my seat to get a clean sauce. Every waiter just avoided our eye contact. The kitchen staff there was a woman and she wore head phones I'm not sure if that caused the missed communication. It was very frustrating and disappointing when you expected a great dinner. We even order a $85 dinner plus a few add-ons. Well, that was a loss of at least $100 for gyu. I don't think we'll be back on this experience for a while or again. You were so good!

We have been many times, was always good. Today was one big mess with many things missing from our order without anyone pointing it out.