Brian's Shave Ice - Sherman Oaks

I visited the restaurant on a Thursday and found that their lights were already out at 10:05pm. Despite the doors still being open, two employees, one with blue hair, were cleaning up and informed me that they had closed at 10pm, even though their website stated they closed at 11pm. This experience highlighted poor service and time management. The restaurant needs to improve communication and adhere to their stated operating hours.

I ordered jasmine green tea with Boba and it tasted like dirty water from a canal. Additionally, the portion size was small and the price was too high.

THE YOUR COUNTRIES IS DISGUSTING EVEN THE BOSS JONATHAN, You can be a JOKE! WORST COSTUMER SERVICE EVER, VERY IN DISBELIEF!!!! This branch has the worst costume service I have ever experienced, There are unrespectful teen girls who "mange" this branch they have no respect whatsoever, I waited 30 minutes on an ice cream and there was only one person before me, these children are so unrespectful and do not even know the menu because their father is the owner who can do what she wants (her words), if I

I tried this place for the first time, my girl wanted to try her shaved ice, which was not bad. What I was not satisfied was the service and attitude. I do not expect to be greeted with flowers and a party, but I did not feel welcome or comfortable. The cashier did not greet and as we looked at the menu, we did not get any help. I just have a nasty face at the gum like it wasn't tomorrow. I'm not bringing my business back.

I liked it. Nice place. Has a variety of sweets including shaved ice.Unique in that the shaved ice was served in a big bowl! Also, friendly cashier.Keep it up!