Costa Coffee - Shepway

Great. Wonderful. I look forward to This Costa. We Visit All Most Costa Coffee Establishments in Kent. This one, Everything absolutely spot on. Only downside is that they have to close. Really. Great Staff Management Food Drink, Really Great. Sorry i don’t do photos. Don’t want customers in pictures, That’s all. Thank you COSTA

Visited coffee shop on 11th of April with friends around 2.30pm. Experienced very rude attitude from the stuff what basically changed our mood on this sunny day. Ordered drinks and shop assistant did put all four drinks on plate and did spill two of them and just asked us to collect. After my question is it normal to give spilled plate with dirty cups to the customer and got answer that yes this is normal. I suggest her to change the job if she is not happy working there what she answered she is happy to be face of Costa. Ok, I controlled my anger and just went with coffee to the table and after moment just come back to the till to ask some tissues to clean spill but guess what they was so upset with my remark as they completely ignored me and only after other costumer been asking to get attention to my request she with some anger passed me tissues. As I was with other people I decided to not escalate this and we did finish coffee but thanks to the stuff, no more Folkestone's Costa be my choice in the future.

We visit this store every Thursday and the service is excellent. Cameron (Cam) is a credit to this store and always greets people with a smile and a warm welcome. He also goes above and beyond to ensure his customers are 100% satisfied with their purchase.

I came today to your store around 11 I was greeted by a wonderful polite lady by the name of Tracey iv been many times with friends and family and she always catches our eye always on the go never stood around like the majority of staff there on there phones 5 stars for Tracey

Came in for a hot chocolate 45 minutes before closing and was treated to a nice drink, but staff were mopping the floor very near us whilst another staff member left the door open, on a very cold evening whilst she sorted the outdoor tables out then bought them in, drove us out