The Ivory Tusk - Shepperton

Came here tonight to meet friends as we love this place but unfortunately wasn’t a great experience, food was delicious as always and staff are very friendly and quick to stop and chat but the restaurant was so cold, we all kept our coats and scarf on whilst eating our dinner. Asked the waiter about the heating and he replied the heating takes a while to warm up?! Had a lovely evening with friends but sitting at the table trying to eat my meal with a thick coat on isn’t my idea of fun. Such a shame as this is the second time it’s happened so won’t be coming back untill the summer!!

We ate here with friends 5yrs ago that live locally and we had a great experience, the restaurant was vibrant. Sadly our recent experience wasn’t the same, when we asked for alcohol free beer we were told this place is for real drinkers it was probably a joke but for non drinkers or people in recovery that’s not a good response. These days most restaurants have at least one alcohol free larger beer on offer. The food was good but standard Indian restaurant type. Chicken tikka was definitely the best of what we ordered. The Dahl was poor but the other sides and Nan bread we ok. It was a weekend night and no more than 4 tables were eating so maybe it’s not as it use to be. The waitress was lovely and very friendly. I don’t feel I’d return but hope this feedback makes them up their game a bit. I do wish them well, I just was expecting the same experience as my first visit.

The service at this restaurant was awful. We waited for 2 hours and our meals never showed up. Despite the restaurant not being very busy, we were assured (when we asked- they didn't bother to apologize) that we were next in line. After waiting for 2 hours, we decided to leave. The manager did not offer anything complimentary, not even a single drink. There was no sense of apology from the staff at all. When we mentioned we would not be returning, the waitress simply responded with "okay, have a nice night." Absolutely terrible service. Stay away from this place!

This was our first time dining at this restaurant and we were very impressed. The food was delicious and made with fresh ingredients. The chicken bhuna was particularly excellent. The service was great and the staff were very friendly. We will definitely be back and will also be using their take away service in the future.

Ivory tusk is the best indian restaurant in surrey, good food ,excellent service great value for money, the food and service always been excellent, well done mr musa. keep up the good work