Best Western Shepherdsville

Fantastic experience! The staff was amazing, starting with the lady who helped us with our phone reservation, to the gentleman at check-in who gave us a discounted dinner coupon for Denny's and even set up the lobby TV so we could catch the final World Series game. In the morning, the breakfast service lady and the maintenance team member at check-out (who remembered our phone reservation) contributed to making our stay truly wonderful!

This place is extremely dirty and infested with mice. When we checked into our room, the bed appeared as if someone had already slept in it. I always inspect the air conditioning vents, and they were so filthy that they made the bathtub look black! The freezer was covered in ice. To make matters worse, my wife spotted a mouse in our room. I was worried about bed bugs! So, once again, we decided to check out and ended up sleeping in our truck. There's no way this could be considered a four-star hotel.

We checked for bedbugs and other pests, and thankfully, we didn't find any. HOWEVER, the room had a strong, unpleasant odor. I only noticed it late at night when I was trying to sleep. It smelled like it was coming from the carpet, which was incredibly frustrating. I couldn't get any rest due to the smell, and it made me anxious that there might actually be bugs hiding somewhere. Additionally, the area surrounding the hotel is rather sketchy. I wouldn't recommend coming here alone, or honestly, I would suggest avoiding this place altogether.

This restaurant is conveniently located near everything and is only about half an hour away from Ft. Knox. The staff was extremely friendly during my visit. When I went there in July, the restaurant was undergoing some maintenance, but that may have been completed by now.

During our road trip, we chose this hotel on a whim, and it completely exceeded our expectations! The price was fantastic, and the room was lovely—clean, well-equipped, and extremely comfortable. The standout of our stay was Chris at the front desk. He was incredibly helpful and friendly, and he truly cared about making sure we had a wonderful experience. We've stayed in hotels around the world, including some very expensive five-star establishments, but Chris's hospitality skills would make him a perfect fit for any hotel. He also recommended a fantastic restaurant nearby, El Maguey, which was just a five-minute drive away. We would absolutely stay here again without a second thought!