Mcdonald's - Shelby

Date of visit: October 1, just before noon, local time. We ordered at the drive thru and part of our order included a large, iced vanilla latte. This drive thru has an automated voice system and after we ordered the latte the voice prompted anything else? and the latte was confimed on the screen. We paid and got a paper receipt at the first window. After we got our order at the second window, we told them we were missing the latte and gave them our paper receipt. Well, the latte didn 't make it on the paper receipt we didn 't read the paper receipt between the first and second windows but I guess we should have. The employee got someone whom I presume to be a manager and the manager spoke to us and told us we would need to go back through the drive thru again, wait in line again, and pay for the latte if we wanted it. She said the reason for going back through again was that they didn 't have a register at the second window. The manager even asked if the person who checked us out confirmed our order with us, and he didnt, and we told the manager as much. She said she would coach that employee, but that we still needed to go back through the driveway, reorder, and pay for the latte. This could have been a good opportunity for them to provide above and beyond customer service by making the latte and giving it to us. They could have also taken our payment at the second window (though I will say there might be regulations for doing that of which I am not aware) and let us get on our way. I 'm complaining and escalating this because it was an egregious request for them to expect us to literally go back through the drive thru and reorder. Are you kidding me? We opted to not do that and went on our way. They also need to empower their employees to make decisions regarding minor mistakes at the window rather than having to get a manager for something that was only a few bucks. Again, I 'm complaining because the whole thing was completely absurd and lacked common sense. I 've worked in customer service for years and am really perplexed by what occurred. Service: Take out Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

They no longer employ people to run the register. They will tell you to use the kiosk, and they are making 17hr!! Food was luke warm at best, kiosk was a pain and time consuming to use. Let's not forget all the germs and bacteria that are on them. I witnessed at least 4 people walking out due to no cashiers. And several using the kiosk that was never wiped between uses! I do not recommend ANY food place that forces people to make their own order, while they do nothing for 17hr!! Service: Dine in Meal type: Breakfast Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

If you like cold food, this is the place to go! Service: Take out Meal type: Lunch Price per person: $10–20 Food: 2 Service: 1 Atmosphere: 3

The older people in the restaurant seemed to have trouble ordering inside, as the workers were standing around and not helping customers. I also had trouble using a coupon - after I placed my order, I had to ask an employee at the register to take the coupon, but they refused to accept it. Overall, the service was very bad. I recommend that McDonald's address these issues, as there are plenty of other fast food places where people can still place orders in person. Sorry, but I was very disappointed with the service during my dine-in dinner. Price per person was $10-20, and I would rate the food quality as a 1 and the service as a 1. The atmosphere was a 3. I would recommend ordering the Filet-O-Fish.

Type of Meal: Take out Type of Cuisine: Breakfast Price Range: $1–$10 per person Recommended Dish: Sausage McMuffin with Egg