Costa Coffee - Sefton

We called in one morning for a quick coffee before shopping. Waiting to collect my order, I overheard a conversation between a male member of staff and someone who must be a regular (at least I hope they are), which was very inappropriate. 'Robert ', seemingly making a 'joke ' used disgusting language, was insulting and rude, loud enough for all customers to hear. I later went to use the facilities and the toilets were filthy, clearly hadn 't been cleaned properly for a while. Cutlery and tray for my drinks were dirty and marked. Definitely will not be back.

One staff member working alone, the wait was about 15 minutes but, that's not my worst complaint. The tray was full on coffee cup stains, it had not been wiped from the previous 2/3 customers. The table was dirty, the cutlery was stained and when I went to the till to ask for an exchange, he searched through the draw and couldn't find one clean enough to hand to the customer. He did put my fork in a beaker full of boiling water to clean it. Overall, the place could do with a dam good clean.

Toilets where filthy and no toilet roll served by 3 different members of staff for one order which was just strange it was one cake and one drink the girl who I assume was in charge spoke to other staff like they was below her she had a bad attitude with customers and with the other staff really bad vibe will not be coming back

Came in for a quick brew before work. I accidentally knocked it over the server was very nice and got me a new one

Dirty cutlery and when I asked for a clean knife one given was full of fingerprints) was told "it had been through the dishwasher he then swapped it for another and ha ded it to me while holding the knife part! How this place has a 5 star rating for food god only knows! Go to one of the other cafes is my advice