Zipps Sports Grill - Scottsdale

Everything about our experience was disappointing. It took a long time for us to place our order, and we never saw our server again. After 45 minutes and a complaint, our food finally came out in just a minute, but it was left to sit for too long. By the time we got to eat, the food was cold, the fries were soggy, and nothing tasted good. This was our second attempt to try this place near our workplace, and unfortunately, it was just as unsatisfactory as the first time.

It seemed the hostess was struggling to manage the situation, as a loud group behind her made it difficult for the staff to navigate through the crowd. My partner and I both felt that the hostess was not effectively controlling the flow of customers, as the venue appeared to be at or beyond its capacity. After waiting for 30 minutes, we saw that we would likely be waiting an additional 20 minutes. Patiently, we observed that tables were becoming available, but nobody seemed to be clearing them. My partner stepped up to the overwhelmed host to encourage her to clean up some tables. It was evident that the staff was short-handed, and no one was there to help manage the situation. Finally, we were seated, and our waitress, Ella, was a delight. She greeted us warmly and took our order right away. To our surprise, our meals arrived before our drinks, and Ella explained that the wait time for drinks was unusually long. Unfortunately, the food didn’t quite meet our expectations. My partner's chicken wings were underwhelming, and my chicken legs could have used a bit more cooking time. Overall, while we had a great time, the experience could have been better managed.

Fantastic burger! The homemade fries are amazing, and the portions of onion rings are generous. I highly recommend giving it a try. The prices for both food and drinks are quite reasonable.

I have been going to this Hayden location for over 25 years, and tonight was our last. We had a large party of 20 friends to send my son off to NYC. The bar was crowded and we waited hours for a table by the bar and side location. Bearing the heat, we eventually went to the outside patio as the children were hungry as were the adults. No one ever came to take a food order, though the rude manager did push through the children in annoyance multiple times as we waited. At 7:01 a server finally came out to us after multiple requests to have service. The server admitted it was her first day, and apologized as that was not her area, though she was willing to help. We asked if we were still under happy hour, and she told us we just missed it. We explained that we were there since 6 without service, and felt they should honor the happy hour prices. The server went to consult a manager, and informed us that they would honor our first round of drinks and food under happy hour prices. We were not given menus, and had to ask for them. At that time we also had to ask for happy hour menu, to which the server apologized and bought one out to us, which reiterated we were offered the happy hour pricing. We placed our order for the large party close to 7:49, as it took that long to obtain permission to order off happy hour. Our food didn’t arrive until way after 8, with starving children and adults alike. By the time we finally ate. We were the last two tables on the north side of the restaurant, and we asked for our bill, as my son had a plane to catch. When the bill came, we were charged full price and not the happy hour prices we were promised. We questioned our server and she said, oh my gosh I am sorry, I will go and take care of it. She was gone for quite some time as we waited with sleepy children a flight to make. Upon her return, we were told “ watching video footage of our arrival” they would not honor the pricing. We were insulted, accused of fraudulent behavior and treated like we did something wrong while being held hostage for your incompetent manager to watch video footage! While we waited, your staff was telling us how horrible your manager is and that this is the reason your turn over is so high. I sincerely hope the minimal savings to your establishment in reneging on your promise to honor the happy hour pricing is worth Losing 5 families of 20+ years of Patronage. Customer service is obviously not a concept familiar to your management. And by the way…my son missed his flight due to being retained by you inferior staff.

I wish the staff was friendlier to Delivery drivers like Grubhub and Uber Eats and Door Dash. We work hard to try to make a living, make the restaurant money and customers happy. I understand that all drivers may not work well with others but please do not let that influence how you treat all of us that are kind, hard working and understanding. Thank you!