Zen Culinary - Scottsdale

The food was very good and portions sizable but a lot needs to be done about their service. We made reservations two weeks prior for a party of 10. It was also for a time when it was not crowded (415 pm on a Sunday) They had plenty of time to ensure appropriate staff were available to serve us. Instead, they put a new server to take care of us and gave her no help. Then they added 20 percent automatic gratuity which is high even for large groups. 9 of 10 of us had never been there so it was a great opportunity for them to showcase the restaurant for future guests. Instead, they were a huge disappointment for all of us.

Had a nice lunch with my man. delicious food and beautiful atmosphere : .

Literally one of the worst experiences I've had. I had to get up to get my own beer, the server came by one time to take our order and never came back, it took 45 minutes for the first round of sushi to come out and that was AFTER waiting 30 minutes for a server to greet our table. I had to get up again because we were not given soy sauce dishes and stood by the front desk for ten minutes before finally asking for a manager. When the second round of sushi came out, my entire roll fell apart. It was an awful experience- I would never come back.

I really wanted to like this place but it fell very short. We came on a quiet Sunday. There were 6 tables total including us. the decor of this place is nice which is good considering you will have to be in there a longggggg time. Once we put our order in it took 35 minutes just for the appetizer hot wings to come out. They were cooked fine but again way too long. After the hot wings it took another 25 minutes for our entrees to come out. This is an hour AFTER ordering. We even told our server to just send things out as they are ready. I got the chicken soup and my fiance got the spicy chicken noodle. The soup was okay but not warm enough. The spicy noodle was just okay as well. It did have some heat to it though and for that the wait staff should be attentive. My fiance drank all of his beer, and both of our waters and no one came around to refill. He also wanted hoisin sauce but could never flag down anyone to get us the waters or the sauce. He was not able to finish his meal because we didn't have anything to drink with it. The server never came back after dropping off the entrees. We had to ask him for the check twice, he never brought it so we finally asked the hostess to bring it to us. I would have liked to order dessert but decided it wasn't worth waiting another 30 minutes for. Overall this was not a good dining experience. Ticket times were atrociously long (again there were only 6 tables in there) and the service was terrible. For the price of the food we expected more. This place sure does have their advertising down, maybe now it is time to focus on the kitchen and staff.

Party of 14 Dinners arrived over a 15 minute span(? Attentive staff, which was the highlite. Food quality ok.