Wingstop - Schiller Park

DISGUSTING! THEY HAVE BEEN HORRIBLE EVER SINCE THEY'VE BEEN UNDER NEW MANAGEMENT! THE FOOD IS EITHER OLD OR UNDER COOKED DO NOT EAT HERE ! THE MANAGER IS RUDE AND CARELESS

If I could give 0 stars I would! They have gone way downhill from a couple months back. I placed an order through Uber eats and waited over 45 minutes for them to finish preparing my food. I ordered my wings WELL DONE and they were the squishiest wings I?ve ever ate I had to peel the skin off because it was making me nauseous. To top it off my wings were not only cold and soggy but I got soggy and cold fries and a chicken sandwich.

There is a seating area inside, but I chose to wait in my car since it was already evening. I ordered 15 Chicken Tenders with fries, along with Buffalo sauce, BBQ sauce, and Ranch for two people. The chicken was delicious; I was concerned at first that it wouldn't be very flavorful without sauce, but it turned out to be great both with and without it. The fries were tasty and came in a generous portion, so there was more than enough—I've got some chicken left over for lunch tomorrow! Parking on-site is free, although there are only a few spaces. Luckily, it wasn't crowded since the location is new. The parking lot is a bit tight, but the one-way layout makes it easier to navigate. Overall, a great experience!

I ordered my food online to speed up the process. When I arrived at the restaurant, I picked up my order and headed home. Unfortunately, I soon discovered that half of my order was either missing or incorrect. When I called to resolve the issue, I was informed that there was no manager available to speak with me, and they only offered to 'attempt' to rectify my order. How can you 'attempt' to fix an order? Long story short, I paid for a full order of thigh bites but received only three. I also ordered a bundle that should have included ten pieces of corn but only got five. This will be my last visit. It’s clear that the staff doesn't care.

I am absolutely appalled! Who serves raw chicken? You have one job: to ensure the food is properly cooked. I called the restaurant, and they offered to remake my meal—really, what good does that do? I'm completely disgusted and have no desire to eat there again. There were no apologies or genuine concern from management; the kid at the counter seemed more worried than they did. This is just unacceptable. Schiller Park, you need to do better. I just hope I don't get sick, or you can bet that I will be contacting my attorney and sharing my experience on social media.