Dunkin' - Schenectady

This restaurant is always bustling with customers, despite having only a few employees working at a time. The staff members, including Regina, work hard and are very friendly. Regina is particularly welcoming and a great asset to Dunkin Donuts. Her presence makes the place feel clean and inviting. More restaurants should have employees like her.

This place is busy! heavier traffic flow. surprised as they only have a few workers at a time. but these workers work hard! regina is very friendly and warming. a great advantage for this dunkin donuts. more places need a regina work there! very friendly and the place is very clean!

I waited in line for 20 minutes at this business establishment for a medium coffee with cream, a Boston cream donut, and an apple fritter. I had to speak up when I finally got to the counter because I was the only customer there, aside from the drive-through which was not busy at all. Is this considered acceptable customer service? I have been in charge of various establishments for years and have never encountered such a negative experience.

Not overcrowded, nice lady, sharp vanilla chai. there was a delay for the checkout, but fortunately it was shortlived!

People like to bash chains, but I found it is the crew that counts. regina on tomorrow man. she's got the *t on curly! she's driving the crew of the whole! I can't say enough great things about her. You can say that difference when she's never there.