Enterrium - Schaumburg

I'm not in video games, but I'm in a great beer! While I went to Woodfield Mall and collected my steps for the day, I stumbled into this facility. Yes, it is filled with children, but yes it has filled a nice bar with good beer. The Ruebeus Nitro was great!

I tried several times to ask about the place, but no one picks up the phone and the voicemail is full. Oh, I'll try again.

We decided to go to Enterrium on Tuesday night. We're me, my husband and my two kids. When entering we saw a sign for Unlimited Bowling . The options in the Enterrium are bowling, arcades and a bar/restaurant. We decided to bowl on the basis of advertising. After booking the bowling we were told that we could not eat in this area. Okay, we decided we'd eat if we were bowling. One hour happens exactly and our lane to the bowl closes. We call an employee who explains that there is a waiting period now, so we have to leave the bowling area and if we want to bowl again, we can come to a waiting list. It's 6:00, and our kids are young. So we cannot foresee that we want to stay long enough to wait for a moment. We do not feel that this has been properly advertised, the lack or lack, able to eat and decided to ask a manager. The anger, Andres Neris is coming over, and instead of listening to my worries, he asks us to go. He immediately created a hostile situation. I explained my intention was not to annoy him, he ignored me and only spoke to my husband when he called security. Then he asked us to leave the building. There was no security on site. My husband also tried to diffuse his anger, but Andres continued. It was bizarre. Moments later the power went on all 8 lanes. Everybody was full. After leaving, on our own terms shortly after I started looking for the property of Enterrium because its behavior is to be observed. It is very difficult to find a company office in the states. Andres is unstable and only handmade a bizarre and intense scene in front of children and customers. We're obviously not going back. My husband and I work in the industry and literally never experienced anything like Andres.

My friend brought me here on Valentine's Day. We ordered the special valentine menu and it was great! I had the chicken parmesan and he had surfing and lawn. The food was delicious! Manager Mike stopped at our table to see how everything was. He was super nice. You have a HUGE crane game my bf won a prize! Overall, it was a great date night. We'll be back.

Hello it took me time to get back to you with my feedback.I will start with some facts.This establishment offered me a window for my daughter celebration on the 2 5 2023 between 2:30 and 5 or 5:30 that doesn 't matter . But they placed in the contract food service for adults and kids at 4 which I didn 't pay attention to . People who came and didn 't play bowling we 're staying on an empty table. Drinks were not distributed we had to go in person to get them at the bar although there were 3 servers doing nothing. Kitchen refused to prepare the food early even though the bar area was completely empty. So I ordered extra food and that was Ok. They brought out the food. But for the preorder food was not OK to be prepared early? Then kids start eating their food at 4 and servers didn 't pour their drinks , parents were doing that. They didn 't serve the food parents did that. One of the servers said that this was not their job. She was "Do I really have to pour the lemonade ? "The food that I ordered for the adults was served at 4 it was obviously too late already and the food that I ordered extra was served on the bowling tables and they rushed to moved us out even though they said we can stay there. OP management were not cooperative , rude and aggressive. In this business you supposed to accommodate the customers. This is not a school cafeteria that works on strict schedule. The whole system of service in this establishment is extremely poor, unorganized and chaotic. I am very disappointed that this didn 't work out well for me and my guests. Those servers were doing incoherent things opposing my decision about cake placement, table set up and organizing of service. I ve been in this industry for 15 years and it bothers me that people don 't understand and can 't predict the needs of a customer. You simply can 't serve food 30 min before the end. I know we spoke about the food but i was never mentioned the hours i didn 't see it coming. How can you invite people adults at 2:30 and suggest them to stay there 2 hours with no food. And the place was empty. A la card menu was open but the preorder food not.Bartender was 1 person and you had 3 OP managers? Bartender was slow unorganized and rude too. I would have to say that the whole personal there needs additional training. I will definitely recommend to all of my friends not to come to that establishment. Since the whole class of my daughter 's private school was there and no one was satisfied you can make sure of the negative impact to that establishment. Bowling , food , games is good order in general but refusing the food for the adults was terrible idea. I made sure that people who were there can eat and your stuff refused to get it because they put on the contract 4 o 'clock. For kids fine but for us???? I hope you get your business straightened up, because what you offer is mediocre and unprofessional.Thank You.G Nedialkova