Chicago Marriott Schaumburg Concierge Lounge

In July, arrangements were made for several colleagues to stay overnight at your property . . . and for their room and tax to be charged to the company credit card. Unfortunately, not everyone provided a copy of their folio for account reconciliation and the online request for copies failed to produce results. Not to worry because Toni W. came to my rescue! Despite handling a busy front desk and being new to the position, she owned my request. Instead of pulling up the folios and simply emailing them to me, she took the time to review them and noticed that something didn 't look right. She put me on a brief hold and asked a question of her supervisor. Tony returned quickly, explained the situation and was able to obtain the required information. She even stayed on the phone with me to ensure that I received the emailed folios. In this world where customer service is lacking and people often give up when an answer isn 't readily available, Toni W. is a breath of fresh air. I hope Marriott knows what a great new hire she is and how beautifully she represented your company and property. With appreciation, Lucy Ann M.

Toni front desk was extremely helpful in accommodating early check in on short notice. She went the extra mile to find me an open room. This is huge for a business traveler always on the go! She could have just made me wait until designated check in time. Well done!

This hotel is into the big business of weddings parties, and is less interested in hotel as a quiet place where people stay to rest through the night. We received a room with a flooded rug. Had to change rooms. There were probably 500 people inside the hotel (paid guests plus visiting wedding people). This meant that well meaning staff, despite Herculean efforts, could not keep up with the onslaught. This resulted was a breakfast area completely maxed out every single day (not enough seats for number of people needing breakfast), lines for buffet, empty bowls insufficient replenishment of items, lots of food dropped on floor landing on surfaces in buffet area. We were also jarred awake at 8:30 AM on a weekend morning by what sounded like a loud, amplified rally or concert activity right outside our hotel window on the hotel property, which involved a large group of rowdy people. It is hard to believe that the hotel would sacrifice the sleep of hundreds of resting patrons for this.

The property is very nice. Customer service was outstanding. The manager Jose Fitzpatrick is outstanding. Simply one of the best managers I have ever dealt with. Another standout was Roberto who is a very kind and considerate man. My wife and I are already looking forward to going back to the Schaumburg Marriott.

Just finished a two night stay here for work and will never be back. Had one of the worst rooms I have ever stayed in. The closet door was sealed shut, the light switch had to be cut out of the door frame at the entrance to the room and the bathroom was about the size of a stamp. Highlight: the bed was very comfortable. For this to be the burbs, you would expect more space, especially at a full service Marriott. So disappointing and underwhelming. Try again, Marriott!