Tim Hortons - Scarborough

My experience was appalling; I was yelled at by the manager, who identified herself as Tina. It's a disgrace what has happened to our beloved Canadian brand, Tim Hortons. I simply wanted to buy a cup of coffee, but when I asked for an extra cup, the staff reacted with aggression and raised their voices at me. When I confronted this so-called manager about their behavior, she only raised her voice even more. Honestly, this is the worst Tim Hortons I've ever been to, all because of staff that possess zero respect, professionalism, or basic manners.

As we exited, we noticed the same angry staff member shouting at their colleagues from the window. It really puzzled me why they were cleaning up as if the restaurant closed at 10:00 PM when, in fact, they operate until 11:00 PM. It didn’t make sense. The employee was upset with us for sitting in an area that was technically closed, yet there was a clear opening leading into it, indicating it was accessible. My dad and I decided to go back and address the situation with the staff member, and their unprofessional behavior was astonishing. They claimed, “It was just a suggestion,” but this was misleading; they explicitly asked us to move. At one point, the employee asked, “Do you want me to beg on my knees to get you to move?” Seriously? No one asked for that dramatics. We pointed out that the way into the area was open, so we assumed it was okay to sit there. The employee responded with, “Can I not be mad?” As if anyone had a problem with that. Certainly, you’re allowed to feel upset, but professionalism should prevail. We expect to be treated with respect as customers, not to be met with hostility. Fortunately, a security guard happened to come over and acknowledged that the staff member was in the wrong, but the employee continued to argue their point, ultimately left speechless. Here are some tips for the staff: 1. As customers who are paying for a service, we expect professionalism and respect in your establishment. A customer's annoyance should be handled kindly and without showing frustration. 2. Clearly inform customers if an area is closed to avoid confusion. If a section is off-limits, ensure all entrances to that area are entirely blocked off. 3. If a customer engages with you, maintain your professionalism and do not treat the situation lightly. Laughing at a customer's concerns is not appropriate. 4. Additionally, don’t rush to clean the table where we were seated with such chaos, using a towel quickly and without care—it’s unacceptable. And remember, the saying goes, “the customer is always right.” Based on this experience, I will not return to this restaurant anytime soon unless they address the issues of professionalism and respect among their staff.

I was surprised to find that this Tim Hortons doesn't have a drive-thru! To be sure, there wasn't one at all, so I had to get out of the car. I placed a group order that included a few ice creams and a hot coffee. The ice creams were extremely sweet! I could only manage to finish half before I had to give up. I also tried a croissant from there; it was slightly dry, but still decent overall.

I ordered 2 of the new chicken dishes from this place. I am so disappointed by the amount of bowl. I only have 2 pieces of chicken, pupel spoons of rice and vegetables. I ordered the bowl because I ordered it before another place and I liked it. that was almost half the amount we got from the other. that is unacceptable.

I always get a welcoming sense from the staff at this location. There's never a dull moment. I love the way they treat their regular customers.