Biggby Coffee - Saugatuck

Great little coffee shops. And their mocha ice coffee is delish!

Best coffee anywhere! Very nice people working there.

The Latte is rich and creamy but the large one should have another shot in it it is not coffee tasting enough I had the egg cheese Bragel it was delicious and hot served very quickly. This is primarily a drive-through place but there are at least a good 14 seats outside in a nice outdoor seating areaParking: Right next to The Spectators Sports Bar and Grill and there were at least 20 or 30 open spots very simple parking

Hot coffee, good bagels and cream cheese. Service quick.

I ordered a hot mocha, a mango blood-orange freeze, as well as a sausage egg and cheese bagel. The mocha was good. And so was the bagel. But when I tasted the “blood orange and mango” freeze it tasted like sherbert ice cream. No taste of blood orange or mango what so ever. I was kinda disappointed cause I wanted it to taste like the fruit it described. But instead it tasted like crushed up smarties and ice cream. I came back up to the window. I apologized for the inconvenience and explained the it didn’t taste as described and I’d like a banana berry freeze instead in hopes it would actually taste like fruit. They then told me I’d have to pay for a whole other drink. I politely declined that offer. Overall, I was disappointed that the person at the window agreed with me that it didn’t taste anything like what it described. Then this girl, who just agreed with me that it tastes like sherbert, looks at her manager and then looks back at me saying I’d have to pay for another one. I really love supporting Michigan businesses but this just seemed like a gross neglect of customer service. I’ve worked in the service industry for many years now , and customer satisfaction was always my main concern. Especially if a menu item was improperly described. At the end of the day I want to spend my hard earned money somewhere where they value it I didn’t get that here. I will not be going back. Love Biggby but this group of staff did not care if I got what I payed for.