Jack In The Box - Santa Rosa

Ordered a #1 Butter Jack in drive thru, had to wait 15 minutes, received very cold fries and a small smashed burger with bun, meat, cheese (allegedly), bacon, bun.... No lettuce as pictured, no tomato as pictured, COLD TOO... HORRIBLE WASTE OF $12

Some employee must of thought it would be funny to smother our burgers in some kind of hot sauce. Kids mouth was still burning hours after one bite. Beyond anything that can be described as acceptable.

This is got to be one of the worst restaurants I've ever been in. It's so dirty the people are rude. They don't say hi or acknowledge you or nothing. I would not come back here if the food was free.

The service is fast but at what cost????? there have been multiple times I 've been to this establishment and they forgot part of my order... missing a drink here or there or missing a large fry is somewhat annoying but when you charge me a large and give me a small and then say you heard me say a small and then get mad about it ...... I 'm done with this place and their horrible customer service and then ripping off the customer? if you need a charity just say so but don 't steal from your customers..... shame on you jack in the box

Didn't get the right items. Made me sick immediately.