Agave - Santa Fe

The place is good, the lounge musician was nice the price is good. The food was not exactly as described in the menu and presentation was so-so. Had an unpleasant encounter w/ manager when paying for the bill, regarding a home-open bottle of wine. That felt a little hard, and we would probably not decide to dine back in the facility.

Bad service is understatement. 1 1/2 hr to get food, not cooked as ordered; well done, rarely ordered. The staff had no idea about gluten fee, as stated on request on reservation. We had to literally hunt on the waiter and go to the bar to get our own drinks. Obviously very short employees with inexperienced people. We expected an excellent Christmas dinner and were very disappointed. Other diners had the same experience.

For the first time on Christmas day, we have dined to Agave. The Prix fee dinner selection were delicious. My husband chose ham dinner and I ordered the lake bass. The portions were very generous and we took dog bags home! The staff was pleasant and did their best to keep everyone happy.

Never in my 63 years have I seen such a clown show as far as service. Three and a half hours for 3 people with a 4:45 reservation, hoping to eat early and beat the crowd. Yes, it was Christmas, but it was a limited menu and the place is a hotel. You could get a menu, you could get a glass of water. What you couldn 't do was place your order or get what you ordered. It took over 20 minutes to order, then 40 minutes to get a cocktail, then two of us got our salads and the third person 's salad came out 20 minutes later. One tiny woman was carrying everything one or two plates at a time (trays, anyone? while a big useless guy wearing a 'manager ' name tag literally did NOTHING. He talked to people at one table for 10 minutes while we waited for that cocktail. He walked around carrying a menu and never helped anyone. Another guy ran around the room topping off everyone 's (full water glass and did nothing else. Ridiculous for the price and an embarrassment to the hotel. Never again. I live in this town and have eaten everywhere. This was a first. We bonded with the other diners in our corner of the room and heard their life stories while we all waited. Strong thumbs down, not for the food, but for the dis-service.

Under staffed, no special offerings for Christmas Day. No garnish on plates, no toast with egg and sausage breakfast, no tortillas with Ranchero Eggs or garnish. Mediocre meal, 4 star hotel prices. The staff was stressed just trying to take orders and deliver food. We had reservations and expected top quality, 4 star presentation, and delicious food with a reasonable level of service. Very disappointing for a holiday meal.