Wetzel's Pretzels - Santa Ana

The pretzels are sooo good when they are fresh. The dips are good. The customer service is great! The lemonade taste good. I got the mini cinnamon bites with the sweet glaze. So good! I also got the pretzel dogs. They were a little old but still not too bad. I also got the mini salted pretzel bites with the cheese dip and they were fresh out the oven. It was like heaven in every bite ????My son and I ate everything except the salted minis. There were way too many. They give you a huge portion!

The employees by the food court are amazing but the pretzel stand that’s next to forever 21 that lady was rude when i asked the price difference politely. Instead of handing out the reciept she threw the receipt at the counter . That is not ok y’all need to check up on her Becouse her attitude is disrespectful.

AjaaaaaIm a working pretzel lady,there's a smelling of dough and cheese all the timeI can say two wordsDough mi pasionCooker mi philosophy?

I think she was a manager but i asked about my employee mall discount and she didn 't give me the discount said next time it takes to long to undo everything when i 've never had that issue with their employees they always give me the mall discount. maybe it was because i wasn 't wearing my lanyard but still before ive never had that issue. she asked where i work and i told her. i would never lie about working at a mall for a discount it just felt very rude of her for no reason. since i work retail i get it ppl have bad days but its no excuse to be rude to customers. this happened at around 8:20pm on friday:

I’m not sure if the place is under new ownership or the new people just don’t know how their own system works. They offer fresh or frozen lemonade with boba, but the owner refused to provide it. She made a completely different drink than what was asked and told me to mix it with the lemonade I wanted. They didn’t know any of what they were selling. I was here a couple months ago and I got the drink I originally wanted. The lady’s husband didn’t know how to work the register and just kept telling people that there was something wrong with their credit cards. The same man kept changing the charges on our receipt. At the end I just wanted to pay an leave.