Jack In The Box - Sanger

I visited JNB last night, and much like my previous visits, I initially thought they were closed! To my surprise, I soon realized they simply weren't turning on the outdoor lights. With no lights on, it really felt like no one was home, which might be why fewer customers were stopping by. When I overheard the employees discussing it, I got confirmation! The food was good, but the lack of attention from the staff was disappointing—maybe they just need some training or a reminder of where the light switch is!

Unfortunately, the manager didn’t seem to know how to process the refund and appeared upset that we requested one. The young man working with her also seemed to lack training and professionalism. It was shocking to see this level of service from a restaurant associated with the Jack brand. Our experience was incredibly unsatisfactory, and I was disappointed in the entire team’s performance that night. When we asked for the manager's name, she refused to provide it, especially since they were unwilling to issue a refund receipt initially. I will not be returning to this location, and I plan to reach out to the manager in the morning to address this issue. I hope they take steps to improve their service and support their employees better!

Terrible service. I waited 45 minutes without even placing my order because the staff was too busy chatting! I won't be returning. It's ridiculous and disappointing that they can't do their jobs properly. Service: Takeout Meal type: Other Price per person: $1–10

I had an utterly unacceptable experience at this restaurant. I waited in the drive-thru for 40 minutes! The night staff was terrible; the person taking my order was extremely rude, constantly giving us the total after each item, which made us feel rushed. I ordered 20 tacos, and they hardly had any meat and forgot the cheese! They also didn't include any taco sauce. Even inside, they forgot our drinks, egg rolls, and fries. Overall, it was a frustrating experience. Service: Takeout Meal type: Dinner.

**Dining Experience** **Meal Type:** Lunch **Price Per Person:** $1–10 **Food Rating:** 4/5 **Service Rating:** 4/5 **Atmosphere Rating:** 3/5 **Recommended Dish:** Burger I had a pleasant lunch at this restaurant. The food was quite good, earning a solid 4 out of 5, particularly the burger which I highly recommend. The service was also impressive, matching the food with another 4 out of 5 rating. The atmosphere was decent, though it could use a little more charm, hence a rating of 3. Overall, a great place for an affordable meal!