The Wildflower - Sandy

We had to wait 30 minutes to be sat even with a reservation. Weren't allowed to order cocktails with dinner. Food took 1+ hour to be served, food was cold and desserts were all sold out on the menu. Also for parties of 8 or more they automatically add the tip to the bill, but don't tell you. Fortunately our server was nice but for an expensive Italian restaurant it was a pretty bad experience

The lies and excuses were very strange. We arrived for our reservation and were told they didn't have it. We looked over the hostess shoulder and saw our res. She then said we marked you as seated because the chef said we couldn't seat you because they were too busy. Once a supervisor was involved we were seated and although slow (understandably due to labor shortages our food was cold. As a side note they were happy to let us find a seat in the bar and order dinner (from the same menu/kitchen.

We have loved this restaurant for about 5 years since we started staying at Snowbird each year, but we simply can't justify going anymore. I just tried to order takeout wings for five people after a day of skiing, but the order size went from roughly 20 wings (I can't remember exactly) for $25 to six wings for just over $17. I was so taken aback at the answer when I asked for the price and order size that I was speechless for a moment on the call before politely ending the conversation to find a different option for dinner. As much as I enjoy Wildflower's wings and pizza, the menu options are significantly fewer this year and the prices are over double what they reasonably should be, so we'll find alternative options until the restaurant decides to stop gauging people.

The music was very loud and not relaxing. Not what you need for a peaceful dinner. I asked the manager to turn it down and she did- but not very much. I asked again and she did not honor my request. Very disappointing that the staff puts there desires above the desires of their guests....

I did not have the best experience with customer service at the Wildflower.I entered the restaurant with a group of seven. The waiter told us that in groups of six or more, the check could only be split four ways. In order to avoid this difficulty, I and one other person left the table and sat with a smaller group (whom we knew).The waitress took our order. The service was very slow; a large party was blocking the kitchen with a number of orders. The waitress came to the table and offered two free desserts (for six people) as compensation .More time went by. The waitress returned to the table and informed two of us that the large party had consumed all of the type of entree that we had ordered. At this point, we 'd been waiting for an hour. The waitress insisted that we had not been waiting this long. We 'd arrived at 6:00 PM and it was 7:10 PM. We were not pleased that she was becoming defensive over our wait time. We certainly knew how long we 'd been there.We placed alternate orders. The waitress returned to the table a few minutes later and said that she would discount one person 's alternate order, but not mine. I offered to order a larger (more expensive) entree if she would discount it as well. She refused, and I was left with my undiscounted alternate order. She said that the restaurant was busy and it was not reasonable for us to expect all entrees to be available, and we should not receive discounts for the slow service and limited selection.I contacted the overall manager of food and beverage for Snowbird and left a message, as the switchboard told me to file a formal complaint about this incident. This manager never returned my call.I called the manager of the Wildflower and relayed my story. She assured me that she would resolve the issue within 24 hours and get back to me. She never did so.The service at the Wildflower was horrible and the waitress was exceedingly rude. The management does not seem to handle problems. In an industry where service is king (tourism), this is inexcusable. I am also put off by management which assumes out of sight, out of mind once customers have left the resort. Not only could I not recommend the Wildflower to subsequent patrons, but I would urge them to avoid this establishment. All food at Snowbird is very expensive and is of average quality. If the establishment 's service is below a mediocre standard , this is pretty much the icing on the cake to justify avoidance.